Shipping Policy

Thank you for shopping with Guai-Aid®. This Shipping Policy explains how we process and deliver orders placed through our website.

Order Processing

Orders are processed after payment has been successfully received.

Orders are generally processed within 1–3 business days. Orders placed on weekends or holidays may be processed on the next business day.

Shipping Methods

We currently offer the following shipping options:

Standard Shipping

  • $8.00 for orders under $70
  • FREE for orders of $70 or more
  • Estimated delivery: 3–5 business days

Express Shipping

  • $15.00
  • Estimated delivery: 1–2 business days

Shipping options and estimated delivery dates will be displayed at checkout based on your shipping address.

Free Shipping

Free Standard Shipping is available on qualifying orders of $70 or more.

Orders below $70 are subject to the applicable Standard Shipping charge.

Shipping Locations

We currently ship to eligible addresses within the United States.

Shipping availability may vary depending on the destination and applicable shipping restrictions.

Order Tracking

Once your order has been shipped, tracking information may be provided to the email address associated with your order.

Please allow some time for tracking information to become available after the order has been shipped.

Delivery Delays

Estimated delivery dates are provided as a guideline and are not guaranteed.

Delivery may be delayed due to circumstances outside our control, including carrier delays, severe weather, holidays, incorrect shipping information, or other unforeseen circumstances.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address when placing an order.

If you notice that your shipping address is incorrect, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Damaged or Missing Packages

If your package arrives damaged, is missing, or you experience another delivery issue, please contact us with your order number and relevant details.

Where applicable, we may request photographs of the package and product to help investigate the issue.

Contact Us

If you have questions about shipping or your order, please contact us: